Foton Malaysia:
40% Efficiency Gain
Custom ERP implementation delivering 40% operational efficiency improvement and 30% cost reduction for Malaysia's leading commercial vehicle distributor
Key Results & Metrics
Measurable improvements across operational, financial, and customer metrics
Operational Efficiency
Process automation reduced manual tasks and improved workflow efficiency
Cost Reduction
Operational costs decreased through automated inventory and dealer management
Revenue Growth
Improved dealer coordination and inventory visibility drove sales increase
ROI Achieved
System paid for itself in 14 months with sustained value creation
Client Overview
Foton Motor is a leading Chinese commercial vehicle manufacturer with a growing presence in Southeast Asia. Their Malaysian operations required a comprehensive ERP system to manage multi-dealer networks, inventory, and customer relationships across the country.
As the Malaysian distributor expanded from 5 to 12 dealerships, their legacy systems couldn't scale. Manual processes, inventory discrepancies, and dealer coordination challenges were limiting growth and increasing operational costs.
Project Details
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Industry Commercial Vehicles
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Location Malaysia, Southeast Asia
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Duration 18 Months
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Services Custom ERP, Training
The Challenge
Multi-faceted operational bottlenecks limiting growth
Inventory Management Issues
Manual inventory tracking across 12 dealerships caused frequent stock-outs, overstocking, and inability to transfer vehicles efficiently between locations. Real-time visibility was non-existent.
Dealer Coordination Gaps
Each dealership operated independently with separate systems. Lead sharing, pricing consistency, and performance tracking were impossible. Sales opportunities were being lost.
Limited Business Intelligence
Reports took days to compile manually. Leadership lacked real-time insights into sales performance, inventory turnover, or customer trends needed for strategic decisions.
Customer Service Delays
Service appointment scheduling, warranty tracking, and parts ordering were manual processes causing customer dissatisfaction and longer resolution times.
Financial Reconciliation
Monthly financial close took 2+ weeks. Multiple data sources, manual consolidation, and error-prone spreadsheets created accuracy concerns and delayed reporting.
Scalability Concerns
Plans to expand to 20+ dealerships were on hold. Existing systems and processes couldn't support additional locations without exponentially increasing headcount and costs.
Our Solution
Custom ERP implementation designed for automotive distribution
Unified Inventory Management
Real-time inventory tracking across all dealerships with automated reordering, inter-dealer transfer workflows, and predictive analytics for optimal stock levels.
- Real-time stock visibility across all locations
- Automated low-stock alerts and reordering
- Inter-dealer vehicle transfer management
- Predictive demand forecasting by model
Dealer Network Platform
Centralized platform connecting all dealerships with shared CRM, lead distribution, pricing consistency, and performance dashboards for network-wide coordination.
- Centralized lead management and distribution
- Consistent pricing and promotion management
- Dealer performance tracking and rankings
- Shared customer database and history
Business Intelligence Suite
Real-time dashboards and automated reporting providing instant visibility into sales, inventory, financial performance, and customer analytics.
- Real-time sales and revenue dashboards
- Inventory turnover and aging analysis
- Customer segmentation and behavior insights
- Automated financial consolidation and reporting
Service & Warranty Management
Integrated service scheduling, warranty claim processing, parts ordering, and customer communication platform to enhance after-sales experience.
- Online service appointment booking
- Warranty claim tracking and approval workflow
- Parts inventory and automated ordering
- Customer SMS/email service reminders
Results & Impact
Measurable transformation across all business dimensions
Operational Excellence
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40%Efficiency Improvement Automated workflows reduced manual data entry and process completion times by 40%
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30%Cost Reduction Lower operational costs through inventory optimization and process automation
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75%Faster Financial Close Monthly close reduced from 2 weeks to 3-4 days with automated consolidation
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95%Inventory Accuracy Real-time tracking achieved 95%+ inventory accuracy across all locations
Business Growth
- 35% revenue growth in first year post-implementation through improved dealer coordination
- Network expanded from 12 to 18 dealerships using same operational headcount
- Customer satisfaction score increased to 4.7/5 from improved service response times
- Lead-to-sale conversion improved by 28% through better lead management and follow-up
- Service revenue up 42% with automated appointment scheduling and parts optimization
- System ROI of 2.1x achieved in 14 months with ongoing value creation
Project Outcome
The custom ERP implementation transformed Foton Malaysia from a fragmented multi-dealer operation to a unified, data-driven organization. The 40% efficiency improvement and 30% cost reduction enabled profitable expansion while maintaining operational excellence. The system now supports 18 dealerships with plans for continued growth across Southeast Asia.
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