Clear agreements designed for mutual success
By accessing or using the services provided by Valutoria Ltd ("Valutoria," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.
These terms create a foundation of trust and clarity. Join 50+ clients who have built successful partnerships with Valutoria under these fair, transparent agreements.
Valutoria provides the following services:
When you engage Valutoria for implementation services, we provide a detailed Statement of Work (SOW) outlining the scope, deliverables, timeline, and pricing. Both parties must sign the SOW before work commences.
Our structured approach ensures clarity at every stage. 95% of our implementation projects are completed on time and within budget.
Cloud hosting services are subject to the specific Service Level Agreement (SLA) outlined in your hosting plan. We guarantee the uptime specified in your plan and will provide credits for any downtime exceeding the SLA threshold.
| Plan | Uptime Guarantee | Credits |
|---|---|---|
| Eco Plan | 99.5% | Pro-rated for downtime |
| Plus Plan | 99.9% | Pro-rated for downtime |
Support services are provided according to your chosen support plan. Response times and support hours vary by plan level.
| Plan | Response Time | Hours |
|---|---|---|
| Standard | 4 hours | Business hours |
| Premium | 2 hours | Extended hours |
| Enterprise Premium | 30 minutes | 24/7 |
As a client of Valutoria, you agree to:
Your active participation is key to project success. Our most successful implementations happen when clients engage fully in the process.
Payment for implementation projects follows our transparent milestone structure:
Custom payment schedules may be arranged for enterprise clients. Contact us to discuss your specific needs.
Hosting and support services are billed monthly or annually in advance. Annual payments receive a discount as specified in your service agreement.
Invoices are due within 30 days of issuance. Late payments may incur a fee of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower.
We reserve the right to suspend services for accounts with payments overdue by more than 30 days.
Clear ownership rights for all intellectual property:
You retain all rights to your data, content, and intellectual property. We claim no ownership over your data and will not use it for any purpose other than providing services to you.
Custom modules and developments created specifically for you become your intellectual property upon full payment. We retain the right to use general concepts and techniques learned during development for other clients.
Yours After PaymentAll methodologies, tools, templates, and general-purpose software modules developed by Valutoria remain our intellectual property. We grant you a license to use these materials solely in connection with your ERP instance.
We use and customize open source Odoo Community Edition, which is licensed under LGPL v3. Valutoria is not an Odoo partner and does not resell Odoo Enterprise licenses. We provide independent customization, implementation, and support services for open source Odoo. You retain all rights to your customized instance upon full payment.
100% of our clients receive full IP ownership of their custom developments upon project completion. Your competitive advantage remains yours.
Both parties agree to maintain the confidentiality of any proprietary information shared during the course of our business relationship. This obligation continues for three years after termination of services.
We process your personal data in accordance with our Privacy Policy and applicable data protection laws including GDPR. We implement appropriate technical and organizational measures to protect your data.
Your data security is our priority. Learn more in our GDPR Compliance Statement.
We warrant that:
EXCEPT AS EXPRESSLY SET FORTH ABOVE, WE PROVIDE SERVICES "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VALUTORIA'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO VALUTORIA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
IN NO EVENT SHALL VALUTORIA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify and hold harmless Valutoria from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
These Terms continue in effect for as long as you use our services. Service-specific terms (hosting, support) have their own term periods as specified in your service agreement.
Upon termination:
We believe in flexible partnerships. Our 30-day termination window ensures you're never locked into unsuitable arrangements.
Specific SLAs for hosting services are defined in your hosting agreement:
| Plan | Uptime |
|---|---|
| Eco Plan | 99.5% |
| Plus Plan | 99.9% |
| Plan | Response Time | Hours |
|---|---|---|
| Standard | 4 hours | Business hours |
| Premium | 2 hours | Extended hours |
| Enterprise | 30 minutes | 24/7 |
We reserve the right to modify, suspend, or discontinue any service with 60 days' notice. We may make changes immediately if required by law or for security reasons.
You agree not to use our services to:
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.
These Terms are governed by the laws of England and Wales, without regard to conflict of law provisions.
In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation for a period of 30 days.
If negotiation fails, disputes shall be resolved through binding arbitration under the rules of the London Court of International Arbitration (LCIA), with arbitration seated in London, UK.
Either party may seek injunctive relief in court to protect intellectual property rights or confidential information without first attempting negotiation or arbitration.
These Terms, together with any SOWs, service agreements, and our Privacy Policy, constitute the entire agreement between the parties regarding the subject matter.
We may update these Terms by posting revised versions on our website. Material changes will be communicated via email 30 days before taking effect. Continued use of services after changes take effect constitutes acceptance.
You may not assign these Terms without our prior written consent. We may assign these Terms to any successor entity in connection with a merger, acquisition, or sale of assets.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Failure to enforce any provision does not constitute a waiver of that provision or any other provision.
Legal notices must be sent to:
If you have questions about these Terms, please contact us:
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: ceo@valutoria.com
北京市昌平区北七家镇未来科学城南区
英才南一街3号院1号楼3层302室
Tel: +86 185 0003 2744
Email: ceo@valutoria.com