Legals
Legal Framework & Compliance
Transparent policies, ethical practices, and legal clarity that protects your business while enabling innovation. Built for enterprises that demand accountability.
Legal Framework & Compliance
Transparent policies, ethical practices, and legal clarity that protects your business while enabling innovation. Built for enterprises that demand accountability.
Terms of Service
Clear, transparent terms that protect both parties while enabling your business success. No hidden clauses, no surprises—just straightforward policies for modern enterprises.
Service Agreement
By subscribing to ValuPanel or any Valutoria LTD services, you enter into a binding agreement that ensures premium service delivery and mutual protection.
- Immediate activation upon payment confirmation
- Dedicated resources allocated exclusively for your deployment
- 24/7 monitoring and support infrastructure
- Guaranteed service level agreements
- Professional-grade security protocols
Payment Terms
Our advance payment structure enables superior service reliability and cost efficiency that directly benefits your operations.
- All payments required in advance
- Pricing locked for subscription period
- No hidden fees or surprise charges
- Automatic renewal unless cancelled
- Enterprise billing options available
No Refund Policy
ValuPanel operates on a no-refund policy because we allocate premium resources specifically for your deployment from the moment you subscribe.
- Dedicated resources allocated immediately
- No overselling of shared infrastructure
- World-class onboarding support included
- 24/7 concierge support for deployment success
Acceptable Use
To maintain service quality for all clients, certain usage guidelines ensure optimal performance and security.
- No illegal or malicious activities
- Respect for intellectual property rights
- No spam or unsolicited communications
- Resource usage within allocated limits
- Compliance with applicable laws and regulations
Service Levels & Availability
Valutoria LTD commits to industry-leading service levels that enable your business to operate with confidence.
Value Eco Plan
- 99.9% Uptime SLA
- Business hours support
- Standard backup retention
- Basic monitoring
Value Plus Plan
- 99.98% Uptime SLA
- 24/7 expert support
- Enhanced backup policies
- Advanced monitoring
Value Max Plan
- 99.99% Uptime SLA
- Dedicated support team
- Custom backup solutions
- Real-time monitoring
Limitation of Liability
While we maintain the highest service standards, certain limitations apply to protect both parties in extraordinary circumstances.
- Service liability limited to monthly subscription fees
- Force majeure events excluded from liability
- Client responsible for data backup and security
- Indemnification for client's use of services
- Governed by UK law and jurisdiction
Questions About Our Terms?
Our legal and technical teams are available to clarify any terms and ensure your complete understanding.
Email Legal Team Call +44 7402 617801Terms of Service
Clear, transparent terms that protect both parties while enabling your business success. No hidden clauses, no surprises—just straightforward policies for modern enterprises.
Service Agreement
By subscribing to ValuPanel or any Valutoria LTD services, you enter into a binding agreement that ensures premium service delivery and mutual protection.
- Immediate activation upon payment confirmation
- Dedicated resources allocated exclusively for your deployment
- 24/7 monitoring and support infrastructure
- Guaranteed service level agreements
- Professional-grade security protocols
Payment Terms
Our advance payment structure enables superior service reliability and cost efficiency that directly benefits your operations.
- All payments required in advance
- Pricing locked for subscription period
- No hidden fees or surprise charges
- Automatic renewal unless cancelled
- Enterprise billing options available
No Refund Policy
ValuPanel operates on a no-refund policy because we allocate premium resources specifically for your deployment from the moment you subscribe.
- Dedicated resources allocated immediately
- No overselling of shared infrastructure
- World-class onboarding support included
- 24/7 concierge support for deployment success
Acceptable Use
To maintain service quality for all clients, certain usage guidelines ensure optimal performance and security.
- No illegal or malicious activities
- Respect for intellectual property rights
- No spam or unsolicited communications
- Resource usage within allocated limits
- Compliance with applicable laws and regulations
Service Levels & Availability
Valutoria LTD commits to industry-leading service levels that enable your business to operate with confidence.
Value Eco Plan
- 99.9% Uptime SLA
- Business hours support
- Standard backup retention
- Basic monitoring
Value Plus Plan
- 99.98% Uptime SLA
- 24/7 expert support
- Enhanced backup policies
- Advanced monitoring
Value Max Plan
- 99.99% Uptime SLA
- Dedicated support team
- Custom backup solutions
- Real-time monitoring
Limitation of Liability
While we maintain the highest service standards, certain limitations apply to protect both parties in extraordinary circumstances.
- Service liability limited to monthly subscription fees
- Force majeure events excluded from liability
- Client responsible for data backup and security
- Indemnification for client's use of services
- Governed by UK law and jurisdiction
Questions About Our Terms?
Our legal and technical teams are available to clarify any terms and ensure your complete understanding.
Email Legal Team Call +44 7402 617801Privacy Policy
Your data privacy is fundamental to our operations. We implement world-class security measures and transparent practices that exceed GDPR requirements while enabling your business success.
Data Collection
We collect only the essential information required to deliver exceptional service and ensure optimal system performance.
- Account information for service provisioning
- Technical data for performance optimization
- Usage metrics for capacity planning
- Support communications for issue resolution
- Billing information for payment processing
GDPR Compliance
All data collection operates under lawful basis with explicit consent and legitimate interest for service delivery.
Data Protection
Enterprise-grade security protocols protect your information through multiple layers of advanced encryption and access controls.
End-to-End Encryption
AES-256 encryption in transit and at rest
Access Control
Multi-factor authentication and role-based permissions
Secure Infrastructure
ISO-certified data centers with physical security
Monitoring
24/7 security monitoring and threat detection
Data Sharing
Your data remains confidential and is never shared with third parties except under specific, legally required circumstances.
- No sharing with marketing companies
- No selling of personal information
- Limited sharing with service processors (hosting, payment)
- Legal compliance when required by law
- Security incident response when necessary
Your Rights
Under GDPR and UK data protection laws, you maintain complete control over your personal information.
- Right to access your personal data
- Right to rectify incorrect information
- Right to erase data (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
Data Retention
We retain data only as long as necessary for service delivery and legal compliance, with automatic deletion protocols in place.
Account Data
Retained during active subscription plus 12 months for support and legal compliance.
Usage Analytics
Aggregated usage data retained for 24 months for capacity planning and service improvement.
Support Records
Support communications retained for 36 months for quality assurance and training.
Automatic Deletion
Our systems automatically purge expired data according to retention schedules, ensuring compliance and minimizing storage footprint.
Cookies & Tracking
We use essential cookies for functionality and optional analytics cookies with your explicit consent.
- Essential cookies for website functionality
- Performance cookies for optimization (optional)
- No third-party advertising cookies
- Cookie preferences can be updated anytime
- Granular control over cookie categories
International Transfers
Data processing occurs within secure, legally compliant frameworks when international transfers are necessary.
- Primary data processing in UK/EU
- Adequate safeguards for non-EU transfers
- Standard contractual clauses with processors
- Regular adequacy assessments
- Transparent transfer notification
Exercise Your Privacy Rights
Contact our Data Protection Officer to exercise your rights or discuss any privacy concerns. We respond to all requests within 30 days.
Data Protection Officer Privacy TeamPrivacy Policy
Your data privacy is fundamental to our operations. We implement world-class security measures and transparent practices that exceed GDPR requirements while enabling your business success.
Data Collection
We collect only the essential information required to deliver exceptional service and ensure optimal system performance.
- Account information for service provisioning
- Technical data for performance optimization
- Usage metrics for capacity planning
- Support communications for issue resolution
- Billing information for payment processing
GDPR Compliance
All data collection operates under lawful basis with explicit consent and legitimate interest for service delivery.
Data Protection
Enterprise-grade security protocols protect your information through multiple layers of advanced encryption and access controls.
End-to-End Encryption
AES-256 encryption in transit and at rest
Access Control
Multi-factor authentication and role-based permissions
Secure Infrastructure
ISO-certified data centers with physical security
Monitoring
24/7 security monitoring and threat detection
Data Sharing
Your data remains confidential and is never shared with third parties except under specific, legally required circumstances.
- No sharing with marketing companies
- No selling of personal information
- Limited sharing with service processors (hosting, payment)
- Legal compliance when required by law
- Security incident response when necessary
Your Rights
Under GDPR and UK data protection laws, you maintain complete control over your personal information.
- Right to access your personal data
- Right to rectify incorrect information
- Right to erase data (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
Data Retention
We retain data only as long as necessary for service delivery and legal compliance, with automatic deletion protocols in place.
Account Data
Retained during active subscription plus 12 months for support and legal compliance.
Usage Analytics
Aggregated usage data retained for 24 months for capacity planning and service improvement.
Support Records
Support communications retained for 36 months for quality assurance and training.
Automatic Deletion
Our systems automatically purge expired data according to retention schedules, ensuring compliance and minimizing storage footprint.
Cookies & Tracking
We use essential cookies for functionality and optional analytics cookies with your explicit consent.
- Essential cookies for website functionality
- Performance cookies for optimization (optional)
- No third-party advertising cookies
- Cookie preferences can be updated anytime
- Granular control over cookie categories
International Transfers
Data processing occurs within secure, legally compliant frameworks when international transfers are necessary.
- Primary data processing in UK/EU
- Adequate safeguards for non-EU transfers
- Standard contractual clauses with processors
- Regular adequacy assessments
- Transparent transfer notification
Exercise Your Privacy Rights
Contact our Data Protection Officer to exercise your rights or discuss any privacy concerns. We respond to all requests within 30 days.
Data Protection Officer Privacy TeamService Level Agreement
Industry-leading SLA commitments backed by redundant infrastructure, 24/7 monitoring, and automatic compensation for any service disruptions. Your success is our guarantee.
- 43.8 minutes maximum downtime/month
- Business hours support (9 AM - 6 PM GMT)
- 4-hour response time for critical issues
- Standard backup with 14-day retention
- Basic monitoring and alerting
- Email and ticket support
- Monthly performance reports
- 8.8 minutes maximum downtime/month
- 24/7 expert technical support
- 1-hour response time for critical issues
- Enhanced backup with 30-day retention
- Advanced monitoring and proactive alerts
- Phone, email, and live chat support
- Real-time performance dashboard
- Dedicated account manager
- 4.4 minutes maximum downtime/month
- Dedicated support team with direct access
- 15-minute response time for critical issues
- Custom backup solutions and retention
- White-glove monitoring and optimization
- Priority phone support with escalation
- Custom performance SLA agreements
- Quarterly business reviews
Performance Commitments
Service Level Compensation
| Plan | Uptime Achieved | Service Credit | Maximum Credit |
|---|---|---|---|
| Value Eco | Below 99.9% but ≥ 99.0% | 10% of monthly fee | 50% of monthly fee |
| Value Plus | Below 99.98% but ≥ 99.9% | 15% of monthly fee | 100% of monthly fee |
| Value Plus | Below 99.9% but ≥ 99.0% | 25% of monthly fee | 100% of monthly fee |
| Value Max | Below 99.99% but ≥ 99.95% | 20% of monthly fee | 200% of monthly fee |
| Value Max | Below 99.95% | 50% of monthly fee | 200% of monthly fee |
Our Iron-Clad Guarantee
If we fail to meet our SLA commitments, you receive automatic service credits—no requests needed. Our monitoring systems automatically detect downtime and process credits within 5 business days.
24/7 Monitoring & Alerting
Our advanced monitoring infrastructure ensures proactive issue detection and rapid response times.
Health Monitoring
Continuous monitoring of server health, resource usage, and application performance.
Network Monitoring
Real-time network latency, packet loss, and connectivity monitoring across all endpoints.
Database Monitoring
Query performance, connection pools, and database health with automatic optimization.
Security Monitoring
Intrusion detection, vulnerability scanning, and security event correlation.
Smart Alerting
Intelligent alerting with escalation procedures and automatic ticket creation.
Performance Analytics
Detailed performance analytics and capacity planning with predictive insights.
SLA Questions or Custom Requirements?
Need custom SLA terms for enterprise deployments? Our technical team can design bespoke service levels for your specific requirements.
Discuss Custom SLA Call +44 7402 617801Service Level Agreement
Industry-leading SLA commitments backed by redundant infrastructure, 24/7 monitoring, and automatic compensation for any service disruptions. Your success is our guarantee.
- 43.8 minutes maximum downtime/month
- Business hours support (9 AM - 6 PM GMT)
- 4-hour response time for critical issues
- Standard backup with 14-day retention
- Basic monitoring and alerting
- Email and ticket support
- Monthly performance reports
- 8.8 minutes maximum downtime/month
- 24/7 expert technical support
- 1-hour response time for critical issues
- Enhanced backup with 30-day retention
- Advanced monitoring and proactive alerts
- Phone, email, and live chat support
- Real-time performance dashboard
- Dedicated account manager
- 4.4 minutes maximum downtime/month
- Dedicated support team with direct access
- 15-minute response time for critical issues
- Custom backup solutions and retention
- White-glove monitoring and optimization
- Priority phone support with escalation
- Custom performance SLA agreements
- Quarterly business reviews
Performance Commitments
Service Level Compensation
| Plan | Uptime Achieved | Service Credit | Maximum Credit |
|---|---|---|---|
| Value Eco | Below 99.9% but ≥ 99.0% | 10% of monthly fee | 50% of monthly fee |
| Value Plus | Below 99.98% but ≥ 99.9% | 15% of monthly fee | 100% of monthly fee |
| Value Plus | Below 99.9% but ≥ 99.0% | 25% of monthly fee | 100% of monthly fee |
| Value Max | Below 99.99% but ≥ 99.95% | 20% of monthly fee | 200% of monthly fee |
| Value Max | Below 99.95% | 50% of monthly fee | 200% of monthly fee |
Our Iron-Clad Guarantee
If we fail to meet our SLA commitments, you receive automatic service credits—no requests needed. Our monitoring systems automatically detect downtime and process credits within 5 business days.
24/7 Monitoring & Alerting
Our advanced monitoring infrastructure ensures proactive issue detection and rapid response times.
Health Monitoring
Continuous monitoring of server health, resource usage, and application performance.
Network Monitoring
Real-time network latency, packet loss, and connectivity monitoring across all endpoints.
Database Monitoring
Query performance, connection pools, and database health with automatic optimization.
Security Monitoring
Intrusion detection, vulnerability scanning, and security event correlation.
Smart Alerting
Intelligent alerting with escalation procedures and automatic ticket creation.
Performance Analytics
Detailed performance analytics and capacity planning with predictive insights.
SLA Questions or Custom Requirements?
Need custom SLA terms for enterprise deployments? Our technical team can design bespoke service levels for your specific requirements.
Discuss Custom SLA Call +44 7402 617801Data Protection & Security
Military-grade security architecture protecting your business data with multiple layers of defense, continuous monitoring, and zero-trust principles. Your data security is our top priority.
Enterprise-Grade Security Infrastructure
Zero data breaches. Zero tolerance for security compromises. Multiple layers of protection ensure your business data remains absolutely secure.
Network Security Layer
Advanced network protection with multiple security checkpoints and real-time threat detection.
Next-Gen Firewall
Deep packet inspection with application-aware filtering and threat intelligence integration.
DDoS Protection
Multi-layer DDoS mitigation with automatic traffic scrubbing and rate limiting.
Intrusion Detection
AI-powered intrusion detection system with behavioral analysis and anomaly detection.
VPN & Isolation
Secure VPN access with network segmentation and zero-trust architecture principles.
Data Protection Layer
Comprehensive data protection with encryption, access controls, and automated backup systems.
AES-256 Encryption
Military-grade encryption for data at rest and in transit with hardware security modules.
Access Control
Role-based access control with multi-factor authentication and privileged access management.
Automated Backups
Continuous data backup with point-in-time recovery and cross-region replication.
Data Loss Prevention
Advanced DLP with content inspection, policy enforcement, and data classification.
Application Security Layer
Application-level security with code scanning, vulnerability assessment, and runtime protection.
Secure Development
Secure coding practices with automated code scanning and vulnerability testing.
Vulnerability Management
Continuous vulnerability scanning with automated patching and risk assessment.
Security Auditing
Regular security audits with compliance reporting and penetration testing.
Runtime Protection
Real-time application protection with behavioral monitoring and threat response.
Compliance & Certifications
Meeting and exceeding international security standards to ensure your business remains compliant across all jurisdictions.
ISO 27001:2013
Information Security Management System certification with annual audits
SOC 2 Type II
Service Organization Control with comprehensive security controls assessment
GDPR Compliant
Full compliance with European General Data Protection Regulation
UK GDPR
Compliant with UK Data Protection Act 2018 and UK GDPR requirements
PCI DSS
Payment Card Industry Data Security Standard for secure payment processing
Privacy Shield
Framework for transatlantic data transfers with privacy protection
Advanced Threat Protection
Proactive threat hunting and response with AI-powered security orchestration and automated incident response.
AI-Powered Threat Detection
Machine learning algorithms analyze patterns and detect zero-day threats in real-time.
Behavioral Analysis
Advanced user and entity behavior analytics to identify insider threats and anomalies.
Threat Hunting
Proactive threat hunting with skilled security analysts and automated threat intelligence.
Incident Response
Automated incident response with containment, eradication, and recovery procedures.
Security Monitoring
24/7 Security Operations Center with real-time monitoring and alerting capabilities.
Threat Intelligence
Global threat intelligence feeds with real-time updates and IOC correlation.
Physical Data Center Security
Tier III+ data centers with military-grade physical security and environmental controls.
24/7 Surveillance
Comprehensive CCTV monitoring with facial recognition and motion detection across all facility access points.
Biometric Access Control
Multi-factor biometric authentication including fingerprint, iris scanning, and smart card verification.
Security Personnel
On-site security guards with background checks and specialized training in data center security protocols.
Environmental Controls
Advanced HVAC systems with temperature and humidity monitoring plus fire suppression systems.
Power Redundancy
N+1 power redundancy with UPS systems and diesel generators for uninterrupted operations.
Network Redundancy
Multiple ISP connections with automatic failover and diverse fiber path routing for maximum uptime.
Security Questions or Incident Reporting?
Our security team is available 24/7 for urgent security matters and compliance questions.
Security Team Compliance Officer Emergency HotlineData Protection & Security
Military-grade security architecture protecting your business data with multiple layers of defense, continuous monitoring, and zero-trust principles. Your data security is our top priority.
Enterprise-Grade Security Infrastructure
Zero data breaches. Zero tolerance for security compromises. Multiple layers of protection ensure your business data remains absolutely secure.
Network Security Layer
Advanced network protection with multiple security checkpoints and real-time threat detection.
Next-Gen Firewall
Deep packet inspection with application-aware filtering and threat intelligence integration.
DDoS Protection
Multi-layer DDoS mitigation with automatic traffic scrubbing and rate limiting.
Intrusion Detection
AI-powered intrusion detection system with behavioral analysis and anomaly detection.
VPN & Isolation
Secure VPN access with network segmentation and zero-trust architecture principles.
Data Protection Layer
Comprehensive data protection with encryption, access controls, and automated backup systems.
AES-256 Encryption
Military-grade encryption for data at rest and in transit with hardware security modules.
Access Control
Role-based access control with multi-factor authentication and privileged access management.
Automated Backups
Continuous data backup with point-in-time recovery and cross-region replication.
Data Loss Prevention
Advanced DLP with content inspection, policy enforcement, and data classification.
Application Security Layer
Application-level security with code scanning, vulnerability assessment, and runtime protection.
Secure Development
Secure coding practices with automated code scanning and vulnerability testing.
Vulnerability Management
Continuous vulnerability scanning with automated patching and risk assessment.
Security Auditing
Regular security audits with compliance reporting and penetration testing.
Runtime Protection
Real-time application protection with behavioral monitoring and threat response.
Compliance & Certifications
Meeting and exceeding international security standards to ensure your business remains compliant across all jurisdictions.
ISO 27001:2013
Information Security Management System certification with annual audits
SOC 2 Type II
Service Organization Control with comprehensive security controls assessment
GDPR Compliant
Full compliance with European General Data Protection Regulation
UK GDPR
Compliant with UK Data Protection Act 2018 and UK GDPR requirements
PCI DSS
Payment Card Industry Data Security Standard for secure payment processing
Privacy Shield
Framework for transatlantic data transfers with privacy protection
Advanced Threat Protection
Proactive threat hunting and response with AI-powered security orchestration and automated incident response.
AI-Powered Threat Detection
Machine learning algorithms analyze patterns and detect zero-day threats in real-time.
Behavioral Analysis
Advanced user and entity behavior analytics to identify insider threats and anomalies.
Threat Hunting
Proactive threat hunting with skilled security analysts and automated threat intelligence.
Incident Response
Automated incident response with containment, eradication, and recovery procedures.
Security Monitoring
24/7 Security Operations Center with real-time monitoring and alerting capabilities.
Threat Intelligence
Global threat intelligence feeds with real-time updates and IOC correlation.
Physical Data Center Security
Tier III+ data centers with military-grade physical security and environmental controls.
24/7 Surveillance
Comprehensive CCTV monitoring with facial recognition and motion detection across all facility access points.
Biometric Access Control
Multi-factor biometric authentication including fingerprint, iris scanning, and smart card verification.
Security Personnel
On-site security guards with background checks and specialized training in data center security protocols.
Environmental Controls
Advanced HVAC systems with temperature and humidity monitoring plus fire suppression systems.
Power Redundancy
N+1 power redundancy with UPS systems and diesel generators for uninterrupted operations.
Network Redundancy
Multiple ISP connections with automatic failover and diverse fiber path routing for maximum uptime.
Security Questions or Incident Reporting?
Our security team is available 24/7 for urgent security matters and compliance questions.
Security Team Compliance Officer Emergency HotlineLegal Support & Contact
Need legal clarification, have compliance questions, or require custom terms? Our expert legal and compliance teams are available to ensure your complete understanding and satisfaction.
Legal Team
Contract negotiations, terms clarification, and legal compliance matters. Direct access to our legal department.
ceo@valutoria.comData Protection Officer
Privacy rights, GDPR compliance, data protection inquiries, and privacy policy questions.
ceo@valutoria.comCompliance Officer
Regulatory compliance, security certifications, audit requests, and compliance documentation.
ceo@valutoria.comExecutive Team
Executive escalations, enterprise agreements, and strategic partnership discussions.
ceo@valutoria.comSecurity Team
Security incidents, vulnerability reporting, and security compliance questions. Available 24/7.
ceo@valutoria.comDirect Phone Line
Immediate assistance for urgent legal or compliance matters. Available during business hours.
+44 7402 617801Urgent Legal Matters
For immediate legal or security incidents requiring urgent attention, call our 24/7 emergency line or email our priority address.
Emergency Line ceo@valutoria.comResponse Time Commitments
We understand that legal and compliance matters require prompt attention. Our response time commitments ensure you receive timely support.
Legal Support & Contact
Need legal clarification, have compliance questions, or require custom terms? Our expert legal and compliance teams are available to ensure your complete understanding and satisfaction.
Legal Team
Contract negotiations, terms clarification, and legal compliance matters. Direct access to our legal department.
ceo@valutoria.comData Protection Officer
Privacy rights, GDPR compliance, data protection inquiries, and privacy policy questions.
ceo@valutoria.comCompliance Officer
Regulatory compliance, security certifications, audit requests, and compliance documentation.
ceo@valutoria.comExecutive Team
Executive escalations, enterprise agreements, and strategic partnership discussions.
ceo@valutoria.comSecurity Team
Security incidents, vulnerability reporting, and security compliance questions. Available 24/7.
ceo@valutoria.comDirect Phone Line
Immediate assistance for urgent legal or compliance matters. Available during business hours.
+44 7402 617801Urgent Legal Matters
For immediate legal or security incidents requiring urgent attention, call our 24/7 emergency line or email our priority address.
Emergency Line ceo@valutoria.comResponse Time Commitments
We understand that legal and compliance matters require prompt attention. Our response time commitments ensure you receive timely support.