Privacy Policy
Your Data Security is Our Digital DNA
Last Updated: May 28, 2025
Privacy Policy
Your Data Security is Our Digital DNA
Last Updated: May 28, 2025
Information We Collect
Transparency in every byte. Here's exactly what we collect and why it matters for your enterprise success.
Business Information
- Company name and size
- Industry and business type
- Implementation requirements
- Budget and timeline preferences
Contact Details
- Full name and position/title
- Business email address
- Phone number
- Preferred communication method
Technical Data
- IP address and location
- Browser and device information
- Usage patterns and preferences
- Performance metrics
How We Collect This Information
Contact Forms
Consultation requests and inquiries
Phone Calls
Direct consultations and support
Email Communications
Ongoing project correspondence
Website Analytics
User experience optimization
Enterprise-Grade Data Minimization
We collect only the essential data required to deliver exceptional ERP and hosting solutions. Every data point serves a specific business purpose aligned with your success.
Information We Collect
Transparency in every byte. Here's exactly what we collect and why it matters for your enterprise success.
Business Information
- Company name and size
- Industry and business type
- Implementation requirements
- Budget and timeline preferences
Contact Details
- Full name and position/title
- Business email address
- Phone number
- Preferred communication method
Technical Data
- IP address and location
- Browser and device information
- Usage patterns and preferences
- Performance metrics
How We Collect This Information
Contact Forms
Consultation requests and inquiries
Phone Calls
Direct consultations and support
Email Communications
Ongoing project correspondence
Website Analytics
User experience optimization
Enterprise-Grade Data Minimization
We collect only the essential data required to deliver exceptional ERP and hosting solutions. Every data point serves a specific business purpose aligned with your success.
How We Use Your Information
Every piece of data serves a strategic purpose in delivering world-class ERP solutions and hosting excellence.
Service Delivery & Optimization
ValuPanel Hosting Configuration
Optimize server allocation, resource scaling, and performance tuning based on your specific business requirements.
Custom ERP Implementation
Design and deploy tailored Odoo solutions that align perfectly with your operational workflows and business processes.
Performance Monitoring
Continuously monitor system performance to ensure 99.98% uptime and optimal response times for your operations.
Communication & Expert Support
24/7 Priority Support
Provide immediate technical assistance and business consultation using your contact preferences and communication history.
Strategic Business Consultation
Deliver personalized recommendations and growth strategies based on your industry, company size, and business objectives.
Training & Knowledge Transfer
Customize training programs and documentation to match your team's expertise level and learning preferences.
Legal Basis for Data Processing (GDPR Compliance)
Contract Performance
Processing necessary to deliver ValuPanel hosting services and custom ERP solutions as agreed in our service contracts.
Legitimate Interest
Business optimization, security monitoring, and service improvement activities that benefit both parties.
Explicit Consent
Marketing communications, newsletter subscriptions, and optional service enhancements you specifically request.
AI-Driven Service Enhancement
We leverage advanced analytics and machine learning to optimize your ERP performance, predict scaling needs, and proactively identify optimization opportunities. This intelligent approach ensures your systems evolve with your business growth.
What We DON'T Do With Your Data
We never sell, rent, or share your business information with third parties for their marketing purposes. Your data stays within our secure ecosystem, protected by enterprise-grade security measures.
How We Use Your Information
Every piece of data serves a strategic purpose in delivering world-class ERP solutions and hosting excellence.
Service Delivery & Optimization
ValuPanel Hosting Configuration
Optimize server allocation, resource scaling, and performance tuning based on your specific business requirements.
Custom ERP Implementation
Design and deploy tailored Odoo solutions that align perfectly with your operational workflows and business processes.
Performance Monitoring
Continuously monitor system performance to ensure 99.98% uptime and optimal response times for your operations.
Communication & Expert Support
24/7 Priority Support
Provide immediate technical assistance and business consultation using your contact preferences and communication history.
Strategic Business Consultation
Deliver personalized recommendations and growth strategies based on your industry, company size, and business objectives.
Training & Knowledge Transfer
Customize training programs and documentation to match your team's expertise level and learning preferences.
Legal Basis for Data Processing (GDPR Compliance)
Contract Performance
Processing necessary to deliver ValuPanel hosting services and custom ERP solutions as agreed in our service contracts.
Legitimate Interest
Business optimization, security monitoring, and service improvement activities that benefit both parties.
Explicit Consent
Marketing communications, newsletter subscriptions, and optional service enhancements you specifically request.
AI-Driven Service Enhancement
We leverage advanced analytics and machine learning to optimize your ERP performance, predict scaling needs, and proactively identify optimization opportunities. This intelligent approach ensures your systems evolve with your business growth.
What We DON'T Do With Your Data
We never sell, rent, or share your business information with third parties for their marketing purposes. Your data stays within our secure ecosystem, protected by enterprise-grade security measures.
Enterprise-Grade Data Security
Your business data is protected by military-grade security protocols and cutting-edge encryption technologies.
End-to-End Encryption
AES-256 encryption for data at rest and TLS 1.3 for data in transit. Your information is encrypted before leaving your network.
Multi-Factor Authentication
Role-based access control with mandatory 2FA for all administrative functions and data access points.
24/7 Security Monitoring
Continuous threat detection with AI-powered anomaly detection and real-time incident response protocols.
Global Infrastructure & Data Centers
EU Data Sovereignty
Primary data centers located in London and Frankfurt, ensuring GDPR compliance and data residency requirements for European clients.
ISO 27001 Certified
All facilities maintain ISO 27001 certification with annual third-party security audits and compliance verification.
Disaster Recovery
Multi-region backup systems with automated failover and 15-minute RTO (Recovery Time Objective) guarantee.
99.98% Uptime SLA
Redundant power systems, network connectivity, and hardware with contractual uptime guarantees and penalty clauses.
Security Certifications & Compliance
ISO 27001
GDPR Compliant
SOC 2 Type II
PCI DSS
Privacy Shield
HIPAA Ready
Enterprise-Grade Data Security
Your business data is protected by military-grade security protocols and cutting-edge encryption technologies.
End-to-End Encryption
AES-256 encryption for data at rest and TLS 1.3 for data in transit. Your information is encrypted before leaving your network.
Multi-Factor Authentication
Role-based access control with mandatory 2FA for all administrative functions and data access points.
24/7 Security Monitoring
Continuous threat detection with AI-powered anomaly detection and real-time incident response protocols.
Global Infrastructure & Data Centers
EU Data Sovereignty
Primary data centers located in London and Frankfurt, ensuring GDPR compliance and data residency requirements for European clients.
ISO 27001 Certified
All facilities maintain ISO 27001 certification with annual third-party security audits and compliance verification.
Disaster Recovery
Multi-region backup systems with automated failover and 15-minute RTO (Recovery Time Objective) guarantee.
99.98% Uptime SLA
Redundant power systems, network connectivity, and hardware with contractual uptime guarantees and penalty clauses.
Security Certifications & Compliance
ISO 27001
GDPR Compliant
SOC 2 Type II
PCI DSS
Privacy Shield
HIPAA Ready
Your Data Rights & Control
Complete transparency and control over your personal and business data. Your rights are protected by law and our commitment to ethical data handling.
Right to Access
Request a complete copy of all personal data we hold about you, including how it's being used and who it's shared with.
Right to Rectification
Correct any inaccurate or incomplete personal information we hold about you or your business.
Right to Erasure
Request deletion of your personal data when it's no longer necessary for the original purpose.
Right to Portability
Receive your data in a structured, commonly used format that you can transfer to another service provider.
Right to Object
Object to processing of your data for direct marketing, legitimate interests, or public interest tasks.
Right to Restrict Processing
Limit how we process your data while disputes about accuracy or lawfulness are resolved.
How to Exercise Your Rights
Contact Our DPO
Email our Data Protection Officer at dpo@valutoria.com with your specific request.
Identity Verification
We'll verify your identity to protect your data from unauthorized access or requests.
Request Processing
We'll process your request within the legal timeframes and provide confirmation of completion.
Data Protection Officer
Our dedicated DPO is available to assist with all privacy-related inquiries and rights requests.
Your Rights Are Always Enforceable
These rights apply regardless of where you're located. If you're not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority.
Your Data Rights & Control
Complete transparency and control over your personal and business data. Your rights are protected by law and our commitment to ethical data handling.
Right to Access
Request a complete copy of all personal data we hold about you, including how it's being used and who it's shared with.
Right to Rectification
Correct any inaccurate or incomplete personal information we hold about you or your business.
Right to Erasure
Request deletion of your personal data when it's no longer necessary for the original purpose.
Right to Portability
Receive your data in a structured, commonly used format that you can transfer to another service provider.
Right to Object
Object to processing of your data for direct marketing, legitimate interests, or public interest tasks.
Right to Restrict Processing
Limit how we process your data while disputes about accuracy or lawfulness are resolved.
How to Exercise Your Rights
Contact Our DPO
Email our Data Protection Officer at dpo@valutoria.com with your specific request.
Identity Verification
We'll verify your identity to protect your data from unauthorized access or requests.
Request Processing
We'll process your request within the legal timeframes and provide confirmation of completion.
Data Protection Officer
Our dedicated DPO is available to assist with all privacy-related inquiries and rights requests.
Your Rights Are Always Enforceable
These rights apply regardless of where you're located. If you're not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority.
Data Retention & Storage
We retain your data only as long as necessary to fulfill business purposes and comply with legal obligations.
Data Retention Periods
Active Service Data
- ValuPanel hosting configurations
- ERP system data and backups
- Performance monitoring logs
- Support tickets and communications
Business Communications
- Email correspondence
- Phone call records
- Meeting notes and consultation records
- Contract negotiations
Financial Records
- Invoices and payment records
- Tax documentation
- Billing and subscription data
- Financial compliance records
Marketing Data
- Newsletter subscriptions
- Marketing preferences
- Campaign engagement data
- Lead qualification information
Security Logs
- Access logs and authentication
- Security incident reports
- Threat detection data
- Audit trail records
Website Analytics
- Page views and user behavior
- Device and browser information
- Geographic location data
- Performance optimization metrics
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and optimize our services.
Essential Cookies
Always ActiveThese cookies are necessary for the website to function and cannot be switched off. They're usually set in response to actions made by you.
Examples:
- Session management
- Security tokens
- Load balancing
Retention:
Session/24 hoursPerformance Cookies
Opt-out AvailableThese cookies collect information about how visitors use our website, helping us improve performance and user experience.
Examples:
- Google Analytics
- Page load speed monitoring
- Error tracking
Retention:
26 monthsMarketing Cookies
Consent RequiredThese cookies track visitors across websites to display relevant advertisements and measure campaign effectiveness.
Examples:
- LinkedIn conversion tracking
- Google Ads remarketing
- Facebook Pixel
Retention:
12 monthsManage Your Cookie Preferences
You have full control over which cookies we set. Essential cookies cannot be disabled as they're required for basic functionality.
Browser Settings
Adjust cookie settings directly in your browser preferences.
Cookie Banner
Use our cookie consent banner to manage preferences.
Contact Us
Email us for assistance with cookie management.
Data Retention & Storage
We retain your data only as long as necessary to fulfill business purposes and comply with legal obligations.
Data Retention Periods
Active Service Data
- ValuPanel hosting configurations
- ERP system data and backups
- Performance monitoring logs
- Support tickets and communications
Business Communications
- Email correspondence
- Phone call records
- Meeting notes and consultation records
- Contract negotiations
Financial Records
- Invoices and payment records
- Tax documentation
- Billing and subscription data
- Financial compliance records
Marketing Data
- Newsletter subscriptions
- Marketing preferences
- Campaign engagement data
- Lead qualification information
Security Logs
- Access logs and authentication
- Security incident reports
- Threat detection data
- Audit trail records
Website Analytics
- Page views and user behavior
- Device and browser information
- Geographic location data
- Performance optimization metrics
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and optimize our services.
Essential Cookies
Always ActiveThese cookies are necessary for the website to function and cannot be switched off. They're usually set in response to actions made by you.
Examples:
- Session management
- Security tokens
- Load balancing
Retention:
Session/24 hoursPerformance Cookies
Opt-out AvailableThese cookies collect information about how visitors use our website, helping us improve performance and user experience.
Examples:
- Google Analytics
- Page load speed monitoring
- Error tracking
Retention:
26 monthsMarketing Cookies
Consent RequiredThese cookies track visitors across websites to display relevant advertisements and measure campaign effectiveness.
Examples:
- LinkedIn conversion tracking
- Google Ads remarketing
- Facebook Pixel
Retention:
12 monthsManage Your Cookie Preferences
You have full control over which cookies we set. Essential cookies cannot be disabled as they're required for basic functionality.
Browser Settings
Adjust cookie settings directly in your browser preferences.
Cookie Banner
Use our cookie consent banner to manage preferences.
Contact Us
Email us for assistance with cookie management.
International Data Transfers
Your data sovereignty matters. We ensure the highest level of protection when data crosses borders.
Primary Data Residency
European Union
Primary data processing and storage within EU jurisdictions ensuring full GDPR compliance.
Global Edge Network
Content delivery and performance optimization through privacy-compliant edge locations.
Americas
Europe
Asia-Pacific
Transfer Safeguards & Legal Mechanisms
When data must be transferred outside the EU, we implement multiple layers of protection to ensure your rights remain protected.
Standard Contractual Clauses
EU Commission-approved SCCs provide legally binding protection for data transfers to third countries.
Technical Safeguards
Advanced encryption and security measures protect data during transfer and processing.
Organizational Measures
Strict policies and procedures ensure data protection principles are maintained globally.
Transfer Impact Assessment (TIA)
Comprehensive evaluation of data protection risks for international transfers
Risk Assessment
Evaluate legal framework and surveillance laws in destination countries.
Safeguard Implementation
Deploy additional technical and organizational measures as needed.
Continuous Monitoring
Regular review and updates based on changing legal landscapes.
Your Control Over International Transfers
You have the right to object to international data transfers. Contact our DPO to discuss data localization options or to understand the specific safeguards in place for your data.
Request Data Localization
Keep your data exclusively within EU jurisdictions
Review Safeguards
Access detailed information about protection measures
Transparency Commitment
We will notify you before implementing any new international data transfer arrangements that may affect your data. You always have the right to object or request additional safeguards.
International Data Transfers
Your data sovereignty matters. We ensure the highest level of protection when data crosses borders.
Primary Data Residency
European Union
Primary data processing and storage within EU jurisdictions ensuring full GDPR compliance.
Global Edge Network
Content delivery and performance optimization through privacy-compliant edge locations.
Americas
Europe
Asia-Pacific
Transfer Safeguards & Legal Mechanisms
When data must be transferred outside the EU, we implement multiple layers of protection to ensure your rights remain protected.
Standard Contractual Clauses
EU Commission-approved SCCs provide legally binding protection for data transfers to third countries.
Technical Safeguards
Advanced encryption and security measures protect data during transfer and processing.
Organizational Measures
Strict policies and procedures ensure data protection principles are maintained globally.
Transfer Impact Assessment (TIA)
Comprehensive evaluation of data protection risks for international transfers
Risk Assessment
Evaluate legal framework and surveillance laws in destination countries.
Safeguard Implementation
Deploy additional technical and organizational measures as needed.
Continuous Monitoring
Regular review and updates based on changing legal landscapes.
Your Control Over International Transfers
You have the right to object to international data transfers. Contact our DPO to discuss data localization options or to understand the specific safeguards in place for your data.
Request Data Localization
Keep your data exclusively within EU jurisdictions
Review Safeguards
Access detailed information about protection measures
Transparency Commitment
We will notify you before implementing any new international data transfer arrangements that may affect your data. You always have the right to object or request additional safeguards.
Contact Us & File Complaints
Your privacy concerns matter. We're here to help with any questions or issues regarding your data protection rights.
Data Protection Officer
Your dedicated privacy advocate
Direct Access to Privacy Expertise
Our certified Data Protection Officer is available to assist with all privacy-related inquiries, rights requests, and compliance questions. Get personalized support for your data protection needs.
Multiple Ways to Reach Us
General Support
For general privacy questions and basic information about our data practices.
Legal Department
For formal legal notices, compliance matters, and regulatory inquiries.
Security Incidents
For urgent security incidents, data breaches, or immediate privacy concerns.
Filing Privacy Complaints
If you're not satisfied with our response to your privacy concern, you have the right to file a complaint with supervisory authorities.
Internal Complaint Process
Step 1: Contact DPO
Submit your complaint to dpo@valutoria.com with detailed description
Step 2: Investigation
We'll investigate within 30 days and provide written response
Step 3: Resolution
Implement corrective measures and follow-up confirmation
Supervisory Authorities
UK Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
Online complaint form available
Your Local Data Protection Authority
If you're located outside the UK, you can also file a complaint with your local supervisory authority.
Our London Office
Valutoria LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Office Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT
Contact Us & File Complaints
Your privacy concerns matter. We're here to help with any questions or issues regarding your data protection rights.
Data Protection Officer
Your dedicated privacy advocate
Direct Access to Privacy Expertise
Our certified Data Protection Officer is available to assist with all privacy-related inquiries, rights requests, and compliance questions. Get personalized support for your data protection needs.
Multiple Ways to Reach Us
General Support
For general privacy questions and basic information about our data practices.
Legal Department
For formal legal notices, compliance matters, and regulatory inquiries.
Security Incidents
For urgent security incidents, data breaches, or immediate privacy concerns.
Filing Privacy Complaints
If you're not satisfied with our response to your privacy concern, you have the right to file a complaint with supervisory authorities.
Internal Complaint Process
Step 1: Contact DPO
Submit your complaint to dpo@valutoria.com with detailed description
Step 2: Investigation
We'll investigate within 30 days and provide written response
Step 3: Resolution
Implement corrective measures and follow-up confirmation
Supervisory Authorities
UK Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
Online complaint form available
Your Local Data Protection Authority
If you're located outside the UK, you can also file a complaint with your local supervisory authority.
Our London Office
Valutoria LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Office Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT
Legal Compliance & Policy Updates
Staying current with evolving privacy regulations and maintaining the highest standards of legal compliance.
Regulatory Compliance Framework
GDPR Compliance
Full compliance with EU General Data Protection Regulation requirements and principles.
UK DPA 2018
Adherence to UK Data Protection Act 2018 and ICO guidance for domestic operations.
ISO 27001:2013
Information Security Management System certification and continuous compliance monitoring.
Policy Updates & Version Control
Current Version
Update Process
How We Notify You of Changes
We're committed to keeping you informed about any changes to our privacy practices with clear and timely notifications.
Email Notification
Direct email to registered users 30 days before changes take effect
Website Banner
Prominent notice on our website and customer portal interfaces
In-App Notification
Push notifications and in-dashboard alerts for active users
Formal Notice
Written notification for enterprise clients with legal agreements
Types of Policy Changes
Minor Updates
Clarifications, formatting improvements, or contact information changes that don't affect data processing.
Material Changes
Changes to data processing purposes, retention periods, or sharing practices that may affect your rights.
Regulatory Updates
Changes required by new laws or regulations that affect our data processing obligations.
Legal Notices & Disclaimers
Effective Date
This Privacy Policy is effective as of May 28, 2025, and applies to all data processing activities conducted after this date.
Language & Interpretation
This policy is written in English. In case of conflicts between translated versions, the English version shall prevail.
Continued Use
Continued use of our services after policy updates constitutes acceptance of the revised terms, unless you exercise your right to object or withdraw consent.
Legal Compliance & Policy Updates
Staying current with evolving privacy regulations and maintaining the highest standards of legal compliance.
Regulatory Compliance Framework
GDPR Compliance
Full compliance with EU General Data Protection Regulation requirements and principles.
UK DPA 2018
Adherence to UK Data Protection Act 2018 and ICO guidance for domestic operations.
ISO 27001:2013
Information Security Management System certification and continuous compliance monitoring.
Policy Updates & Version Control
Current Version
Update Process
How We Notify You of Changes
We're committed to keeping you informed about any changes to our privacy practices with clear and timely notifications.
Email Notification
Direct email to registered users 30 days before changes take effect
Website Banner
Prominent notice on our website and customer portal interfaces
In-App Notification
Push notifications and in-dashboard alerts for active users
Formal Notice
Written notification for enterprise clients with legal agreements
Types of Policy Changes
Minor Updates
Clarifications, formatting improvements, or contact information changes that don't affect data processing.
Material Changes
Changes to data processing purposes, retention periods, or sharing practices that may affect your rights.
Regulatory Updates
Changes required by new laws or regulations that affect our data processing obligations.
Legal Notices & Disclaimers
Effective Date
This Privacy Policy is effective as of May 28, 2025, and applies to all data processing activities conducted after this date.
Language & Interpretation
This policy is written in English. In case of conflicts between translated versions, the English version shall prevail.
Continued Use
Continued use of our services after policy updates constitutes acceptance of the revised terms, unless you exercise your right to object or withdraw consent.