Terms of Service

Professional. Transparent. Uncompromising Excellence.

Enterprise Grade 150+ Countries UK Regulated

Last Updated: May 28, 2025 | Effective Immediately

Introduction & Agreement

By accessing Valutoria's services, you enter into a legally binding agreement designed for enterprise excellence.

Company Authority

Valutoria LTD - UK Registered Entity

Registered Address

71-75 Shelton Street
Covent Garden, London
WC2H 9JQ, United Kingdom

Service Scope

Global enterprise solutions serving 150+ countries with UK legal framework governing all operations.

Binding Agreement

These terms constitute a legally binding contract between you and Valutoria LTD upon service access.

Updates & Changes

We reserve the right to modify these terms. Continued use constitutes acceptance of updated terms.

Enterprise Protection

Our terms protect both parties while ensuring premium service delivery and operational excellence.

Key Definitions

"Services" includes ValuPanel hosting, AI-powered solutions, ERP systems, and all digital platforms provided by Valutoria LTD.
"Client" or "You" refers to any individual or entity accessing our services, whether as a trial user or paying customer.
"Agreement" encompasses these Terms of Service, Privacy Policy, and any service-specific agreements.
"Data" includes all information, content, and materials uploaded, processed, or stored using our services.
Important Legal Notice

By proceeding to use any Valutoria service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you must discontinue use immediately. These terms apply to all users, including those utilizing free consultations or business analyses.

Service Description & Offerings

Comprehensive enterprise solutions designed to accelerate your digital transformation

ValuPanel: Enterprise-Grade Odoo Hosting

Our flagship Odoo-optimized hosting platform delivering unmatched performance, security, and scalability for mission-critical ERP systems.

Up to 800% faster performance than conventional hosting
99.98% uptime SLA with enterprise-grade security
Full database access and unlimited customization
Flexible scaling from 1 to 8+ workers
Value Eco Value Plus Value Max

AI-Powered Business Solutions

Revolutionary AI-driven automation, analytics, and intelligent workflow optimization to transform your business operations.

Intelligent automation and process optimization
Real-time analytics and predictive insights
API integration and workflow automation
Self-learning systems and adaptive intelligence
Future-Ready Technology

Additional Enterprise Services

Comprehensive solutions for every aspect of your digital transformation journey

Custom ERP Systems

Tailored ERP solutions designed to meet your unique business requirements and workflows.

Data Integration & Migration

Seamless data migration and integration services with zero downtime guarantee.

Consulting & Strategy

Expert guidance for digital transformation and technology strategy development.

Service Scope & Definitions

"Services" refers to all hosting, software, consulting, support, and related services provided by Valutoria LTD, including but not limited to ValuPanel hosting plans, AI-powered solutions, custom ERP development, and digital transformation consulting.

Hosting Services: Infrastructure, server management, security, and performance optimization
Software Services: Odoo implementation, customization, and maintenance
Professional Services: Consulting, training, and strategic advisory services
Support Services: Technical support, maintenance, and customer success programs

Service Terms & Conditions

Enterprise-grade services with uncompromising standards and transparent policies.

ValuPanel Hosting

Enterprise-grade Odoo hosting with 99.98% uptime, full database access, and unlimited customization.

1-8+ Workers Scaling Complete Control Expert Support

AI-Powered Solutions

Custom AI integrations, workflow automation, and intelligent business process optimization.

Predictive Analytics Process Automation Custom Development

Consulting Services

Strategic guidance, digital transformation, and expert implementation support.

Business Analysis Implementation 24/7 Support

No Free Trial Policy

Valutoria operates on a premium-value model with no free trials or testing periods.

Immediate Value

Our clients report 64% faster ROI with immediate full-feature implementation versus delayed trial periods.

Cost Efficiency

Eliminating trial overhead allows us to offer 43% lower pricing than competitors with trial programs.

Alternative: We offer comprehensive business analysis consultations ($1,500 value) to ensure perfect service fit before commitment.

Service Level Agreements

Uptime Guarantee

99.98%

Enterprise Plans

Maximum 1.7 hours downtime per year with automatic service credits for any breaches.

Support Response

< 37

Minutes Average

24/7 expert support with escalation protocols for critical issues.

Security Updates

24hrs

Critical Patches

Automated security patches with zero-downtime deployment protocols.

Service Limitations & Responsibilities

Prohibited Uses:
  • Illegal activities or content
  • Resource abuse or system exploitation
  • Cryptocurrency mining operations
  • Bulk email or spam distribution
Client Responsibilities:
  • Maintain accurate account information
  • Implement proper backup strategies
  • Monitor usage and resource consumption
  • Report security incidents promptly

Payment & Billing Policy

Transparent pricing, advance payment structure, and enterprise-grade financial policies.

Advance Payment

All services require payment in advance to ensure dedicated resource allocation and premium service delivery.

Cost Efficiency

Our advance payment model enables 43% lower pricing than competitors by eliminating billing overhead.

Reliability

Guaranteed resource allocation maintains our industry-leading 99.99% service reliability standard.

No Refund Policy

Valutoria operates a strict no-refund policy because we allocate premium, dedicated resources specifically for your deployment the moment you subscribe.

Dedicated Resources

Unlike competitors who oversell shared resources, your subscription secures dedicated infrastructure exclusively for your operations.

Superior Performance

This policy enables us to maintain superior performance and reliability while keeping costs significantly lower than refund-enabled platforms.

Instead of refund overhead, we invest in: World-class onboarding, 24/7 concierge support, and success guarantees from the first minute.

Billing Cycles & Payment Methods

Billing Cycles
Monthly Billing Standard Rate
Standard monthly payments
Annual Billing 15% Discount
Recommended for cost savings
Enterprise Contracts Custom
Multi-year agreements available
Payment Methods
Credit/Debit Cards
Visa, MasterCard, Amex accepted
Bank Transfer
Wire transfers for enterprise clients
Digital Wallets
PayPal and other secure options

Late Payment & Account Management

1
Payment Due + 3 Days: Automated reminder emails sent
7
Payment Due + 7 Days: Account restrictions begin, support limitations
14
Payment Due + 14 Days: Service suspension, data preservation for 30 days
Late Payment Fees

5% of monthly fee after 7 days

10% additional after 14 days

Pricing Transparency

No Hidden Fees

All costs clearly displayed upfront. No setup fees, no surprise charges, no billing tricks.

Usage-Based Scaling

Pay only for resources you use. Scale up or down monthly based on actual business needs.

Detailed Invoicing

Comprehensive billing statements with usage breakdowns and cost analysis tools.

Data Protection & Privacy

Enterprise-grade security with GDPR compliance and uncompromising data protection standards.

GDPR Compliant

Valutoria LTD operates under UK GDPR regulations and maintains full compliance with European data protection standards.

ISO 27001 Ready SOC 2 Type II UK GDPR Data Processor Agreement
Data Minimization

We collect only the data necessary for service provision and business operations, nothing more.

Purpose Limitation

Your data is used solely for agreed purposes: service delivery, support, and business operations.

Storage Limitation

Data retention follows strict timelines with automatic deletion protocols for inactive accounts.

Your Data Rights

Right to Access

Request copies of all personal data we hold about you within 30 days.

Right to Rectification

Correct any inaccurate or incomplete personal data immediately.

Right to Erasure

Request deletion of personal data (subject to legal obligations).

Data Portability

Receive your data in a structured, machine-readable format.

Enterprise Security Measures

Encryption

AES-256 encryption at rest and TLS 1.3 for data in transit.

Access Control

Multi-factor authentication and role-based access permissions.

Monitoring

24/7 security monitoring with automated threat detection.

Backups

Automated daily backups with 14-day retention and instant recovery.

Data Processing Locations

Primary Data Centers:

United Kingdom: London, Manchester (Tier III+ facilities)

European Union: Frankfurt, Amsterdam (GDPR compliant)

Data Transfers:

Any data transfers outside the UK/EU are conducted under Standard Contractual Clauses (SCCs) with additional safeguards and only with your explicit consent.

UK Adequacy
Maintaining EU adequacy decision standards

Data Breach Response Protocol

1h
Immediate Detection & Containment

Automated systems detect and contain potential breaches within 1 hour of occurrence.

24h
Assessment & Notification

Complete impact assessment with regulatory notification within 24 hours if required.

72h
Client Communication & Resolution

Affected clients notified within 72 hours with full details and remediation steps.

Data Protection Inquiries

For any data protection questions, rights requests, or privacy concerns, contact our dedicated team.

Privacy Email:
privacy@valutoria.com
Data Protection Officer:
dpo@valutoria.com

Limitation of Liability

Fair and balanced liability framework protecting both Valutoria and our clients while ensuring service excellence.

Valutoria Responsibilities

Infrastructure Uptime

Maintain 99.98% uptime SLA with automated monitoring

Security Measures

Implement and maintain enterprise-grade security protocols

Technical Support

Provide expert 24/7 support for service-related issues

Data Backup

Automated daily backups with 14-day retention

Client Responsibilities

Application Management

Maintain and update your applications and custom code

Data Content

Ensure legality and appropriateness of uploaded content

Access Security

Secure your login credentials and access permissions

Incident Reporting

Promptly report security incidents or service issues

Liability Limitations & Exclusions

12 months

Maximum Liability Cap

Valutoria's total liability for any claim or series of related claims is limited to the fees paid by you in the 12 months preceding the incident.

This limitation applies regardless of the legal theory under which liability is claimed and covers all damages including direct, indirect, incidental, and consequential damages.

Excluded Damages

Business Interruption

Loss of profits, revenue, business opportunities, or data corruption beyond our infrastructure control.

Third-Party Actions

Damages arising from third-party attacks, breaches, or actions outside our reasonable control.

Client Application Issues

Problems arising from client code, configurations, or third-party integrations.

Force Majeure

Natural disasters, government actions, network failures, or other unforeseeable events.

Service Credits & Remedies

Uptime Credits

99.9% - 99.98%: 5% monthly credit

99.0% - 99.9%: 10% monthly credit

< 99.0%: 25% monthly credit

Issue Resolution

Critical Issues: 1-hour response

Major Issues: 4-hour response

Minor Issues: Next business day

Data Recovery

Backup Failure: Free recovery service

Data Loss: Investigation & report

Client Error: Recovery fee applies

Mutual Indemnification

Valutoria Indemnifies You Against
  • Third-party IP infringement claims regarding our core services
  • Claims arising from our breach of data protection laws
  • Security breaches caused by our infrastructure vulnerabilities
You Indemnify Valutoria Against
  • Claims arising from your content or data
  • Your violation of laws or third-party rights
  • Unauthorized use of our services by your users

Dispute Resolution Process

1
Direct Negotiation

Initial 30-day period for direct discussion and resolution between parties.

2
Mediation

Binding mediation through London Court of International Arbitration (LCIA).

3
UK Courts

Final resort to English courts under UK jurisdiction for unresolved disputes.

Termination & Account Management

Clear termination policies ensuring smooth transitions while protecting both parties' interests.

Voluntary Termination

Client-initiated termination with proper notice and data export procedures.

  • 30-day notice period
  • Data export assistance
  • No early termination fees

Suspension

Temporary service suspension for policy violations or payment issues.

  • Immediate for violations
  • Reinstatement possible
  • Data preserved 30 days

Immediate Termination

Immediate termination for serious violations or illegal activities.

  • No refund available
  • Security violations
  • Legal violations

Voluntary Termination Process

1
Submit Termination Request
Email ceo@valutoria.com with 30-day notice

Include account details, termination date, and reason for termination. Our team will acknowledge within 24 hours.

2
Data Export Assistance
Complete data backup and export support

Our technical team provides comprehensive data export in your preferred format with migration guidance.

3
Service Cessation
Final billing and account closure

Services end on the agreed date. Final invoice generated with pro-rata calculations for unused periods.

4
Data Retention Period
30-day backup retention for emergency recovery

Encrypted backups maintained for 30 days post-termination for emergency recovery, then permanently deleted.

Account Suspension Policies

Payment-Related Suspension

Day 7: Account restrictions begin
Day 14: Service suspension
Day 44: Account termination
Reinstatement: Pay outstanding balance + late fees to restore services

Policy Violation Suspension

Minor Violations:
Resource abuse, ToS violations
Major Violations:
Security breaches, illegal content
Process: Warning → Suspension → Termination (based on severity)

Post-Termination Data Handling

Immediate Access

Days 0-7: Full data export assistance and download capabilities

Backup Retention

Days 8-30: Encrypted backup storage for emergency recovery requests

Permanent Deletion

Day 31+: Complete and irreversible data destruction with certificates

Data Destruction Guarantee

We provide certified confirmation of complete data destruction following GDPR Article 17 requirements.

Account Reactivation Policy

Suspended Account Reactivation

Payment Issues: Pay outstanding balance + late fees for immediate reactivation

Policy Violations: Submit compliance plan and serve any applicable suspension period

Voluntary Return (Within 30 Days)

Data Available: If within retention period, full account restoration possible

Setup Fee: £250 reactivation fee + current month payment

New Account Required (After 30 Days)

Data Deleted: Complete new setup required with fresh data migration

Terms: Subject to new client approval and standard onboarding process

Intellectual Property Rights

Clear ownership frameworks protecting innovation while ensuring client rights and creative freedom.

Valutoria Owns

Platform Technology

ValuPanel infrastructure, AI systems, proprietary algorithms

Brand Assets

Valutoria trademarks, logos, domain names, marketing materials

Service Methodologies

Hosting optimization techniques, deployment processes

AI & Analytics

Machine learning models, predictive algorithms, analytics tools

Client Owns

Business Data

All uploaded content, databases, customer information

Custom Applications

Client-developed code, modules, configurations

Content & Media

Documents, images, videos, intellectual property

Business Processes

Workflows, business logic, operational procedures

Software Licensing & Usage Rights

Valutoria Platform License

Non-exclusive, non-transferable license to use our proprietary hosting platform, AI tools, and service interfaces during the subscription period.

Permitted Uses:
  • Business operations
  • Data hosting & processing
  • API integrations
  • Performance optimization
Prohibited Uses:
  • Reverse engineering
  • Reselling or sublicensing
  • Competitive analysis
  • Technology replication

Third-Party Software Compliance

Open Source Components

Our platform includes open source software subject to their respective licenses (GPL, MIT, Apache).

View Licenses
Commercial Software

Licensed commercial components are covered under our enterprise agreements with vendors.

Compliance Managed

Custom Development & Derivative Works

Client-Initiated Development

Custom modules, integrations, and modifications developed by or for the client remain client property.

Client Retains:
  • Source code ownership
  • Commercial rights
  • Distribution rights
  • Modification rights

Valutoria-Developed Solutions

Custom solutions developed by Valutoria for specific client needs follow collaborative ownership models.

Shared Rights Model:
  • Client: Usage & modification rights
  • Valutoria: Core IP & methodology
  • Joint: Commercial applications
  • Defined in SOW

Intellectual Property Protection

Infringement Reporting

If you believe your intellectual property rights have been violated, contact us immediately with:

  • Detailed description of copyrighted work
  • Location of infringing material
  • Your contact information
  • Electronic signature
DMCA Compliance

Valutoria follows DMCA takedown procedures and maintains a policy for repeat infringers.

1 24-hour response to valid DMCA notices
2 Immediate content removal if required
3 Counter-notice process available
4 Repeat offender account termination

Limited License Grants

Client Grants to Valutoria

You grant Valutoria a limited, non-exclusive license to use your content solely for:

Hosting and displaying your content as directed
Providing technical support and maintenance
Implementing security and backup procedures
Valutoria Grants to Client

Valutoria grants you a non-exclusive, non-transferable license to:

Access and use our platform during subscription
Download and backup your data
Integrate with our APIs and services

Acceptable Use Policy

Clear guidelines ensuring our platform remains secure, legal, and beneficial for all enterprise clients.

Enterprise-Grade Standards

Our Acceptable Use Policy ensures professional, legal, and ethical use of Valutoria services while protecting all clients in our shared ecosystem.

Security First

Protecting infrastructure and client data

Legal Compliance

Adhering to UK and international laws

Professional Ethics

Maintaining business-grade standards

Permitted Uses

Business Operations

Enterprise Resource Planning

ERP systems, CRM platforms, business process management

E-commerce Platforms

Online stores, marketplace integrations, payment processing

Data Analytics & Reporting

Business intelligence, performance monitoring, compliance reporting

Development & Integration

Custom Application Development

Web applications, mobile backends, API development

Third-Party Integrations

API connections, data synchronization, workflow automation

Testing & Staging Environments

Development testing, quality assurance, pre-production staging

Prohibited Activities

Zero Tolerance Violations

Activities resulting in immediate account termination

Illegal Activities
  • Copyright or trademark infringement
  • Distribution of malware or viruses
  • Phishing or identity theft
  • Fraud or deceptive practices
  • Any activity violating UK or international law
Security Threats
  • Hacking or unauthorized access attempts
  • DDoS attacks or network disruption
  • Vulnerability exploitation
  • Compromising other clients' security
  • Circumventing security measures

Resource Abuse & Performance Impact

Cryptocurrency Mining

Any form of crypto mining or blockchain validation activities

Bulk Email/Spam

Mass email distribution or unsolicited commercial communications

Resource Overconsumption

Excessive CPU, memory, or bandwidth usage beyond plan limits

Content & Data Restrictions

Hate Speech or Harassment

Content promoting violence or discrimination

Adult or Inappropriate Content

Material unsuitable for professional environments

Unauthorized Data Collection

Harvesting personal data without consent

Pirated or Stolen Content

Intellectual property violations

Monitoring & Enforcement

Automated Monitoring

Real-time systems monitor resource usage, security threats, and suspicious activity patterns.

24/7 Active Monitoring
Progressive Warnings

Minor violations receive warnings and guidance for compliance before enforcement action.

Warning → Restriction → Suspension
Immediate Action

Serious violations result in immediate service suspension to protect our infrastructure and clients.

Instant Response Protocol

Compliance Support & Guidance

Our team is committed to helping you maintain compliance while maximizing the value of our platform.

Consultation Available
Discuss compliance requirements with our experts
Policy Documentation
Detailed guidelines and best practices available
24/7 Support
Immediate assistance for compliance questions